SHIPPING

 ORDER PROCESSING

Each order is subject to product availability. Customer Service will reach out via email in the event that any item(s) are unavailable. Once the package has shipped, you will receive an automated email containing tracking information.

Please note that we do not process or ship orders on weekend or holidays. Signature upon delivery is not required.

 

Domestic Shipping Methods

-USPS Express shipping: delivers 3-5 business days after processing.

-USPS Standard shipping: delivers 5-7 business days after processing.

 

Modification / Cancellations

Order cannot be modified after they have been submitted. If you wish to cancel your order, please send an email as soon as possible to info@shopmarinacompany.com We will make every effort to accommodate your request, however, there may be some instances where we are unable to cancel your order before ships. If your order has already shipped out, our normal return policy will be in effort.

 

Lost / Stolen Packages

If your tracking information shows that your package was delivered, but you have not received it, please contact Customer service at info@shopmarinacompany.com Note: we do not take responsibility for lost/ missing packages that show successful delivery to the order address.

 

Ordering & Payment

You will receive an automated confirmation email after you order has been submitted, and second automated email containing traking information once your order has shipped. If you do not see these confirmaiton emails in your inbox, try checking your spam or trash folder. All automated confirmation emails will be sent to the email address provided on the order. Note that email address cannot be modified once the order has been submitted.

If you were logged in to your customer account while placing the order, you may also check the order status by logging into your account and checking the "Order History "tab. Note: registered customeres who were not logged in when the order was submitted will not see their order on the "Order History"Tab.

Payment Method

Marina & Co accepts the following payment methods:

-Credit Cards: Visa, MasterCard, Discover, American Express

-Paypal

-Store Credit (for registered customers who are logged in)

-Gift card purchased from Marina & Co

 

Marina & Co does not accept checks, cash money orders or orders taken over the phone. Only one method of payment can be accepted per order, with the exception of store credit and Marina & Co gift cards.

 

Account Information

Registering an account offers you a safe, easy and fast way to order.

With shopmarinacompany.com account, you can:

-Check your order status and review order history

-Save your shipping information for quicker checkout

-Create and manage a product wish list

-Choose Store Credit for merchandise refunds

 

How to Register for an Account

Go to "Log in" at the top of the page and click " Continue" under the "New Customers"Section. Follow the prompts to create a username and password. You only need to provide your name and email address to register an account. You also have the option to opt-in to our mailing list to receive updates on special promotions and events at Marina & Co.

 Retrieving an Account Password:

Go to "Log in " at the top of the page and under the " Returning Customer " section, click on the " Forgot Your Password" link. Enter the email address used to sign up for your account. We will send a link to the registered email address that will prompt you to create a new password. You will now be able to use the new password to log in the account.

 

Orders are processed between 2-5 business days. Because the nature of a small team, some orders will take between 3-5 days of processing before they are ready for shipment. Once they’ve been shipped, most orders take between 2-4 business days to arrive at your door. Please allow more time for processing during holidays and peak sale days. We will do our best to provide you with accurate shipping information during those times.

 

 

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